Luxury & Imports dealership customer reviews

Amy5887 28 Apr 2019

I test drove the Lexus on a Thursday evening and was greeted on the lot quickly by sales staff. The whole process was fairly easy and all staff was easy to work with. My only complaint is car could have been detailed better before pick up but was still clean.

4 rate

ahjahalexander 18 Apr 2019

I was recommended to them through a family member that has purchased 3 cars from them. They were beyond accommodating, completely transparent and made me feel like I was hanging w friends. Cooper (the business mgr) and Jacob (one of the owners sons) were phenomenal and they've definitely earned a li...fetime customer Show more

4 rate

initaff 17 Apr 2019

Reviews vehicles online and found one that meet what I was looking for.. Went in asked for the keys, checked out the vehicle.. Liked what I seen, showed my preapproval letter from Cap 1, the service manager said he could probably beat the interest rate and lower the down payment with a credit union..... Told him to call me, went home and ate lunch, received the call came back, sighted the paperwork and drove off.. No hassle, no waiting, didn't want me to fill out a bunch of paperwork prior to haggling cost.. Between Chris and the Sales manager I probably had less than an hours time invested in buying a new car.. The car I bought I had $500 dropped off $ the total financed was almost $2000 under KBB.. Be prepared, know your numbers and u can be in/out quickly Show more

4 rate

snakejrlvks 05 Apr 2019

4 stars i received almost everything i requested. if i received another key and service responded to me promp i would have 5 star rated the facility. Tino was excellent. He responded to the terms i was looking for promptly.

4 rate

mikewms07 01 Jan 2019

The vehicle I purchased is a 2011 Silverado. So far, the truck seems to be in very good condition and the purchase price was fair. When we ended the deal, Jake Rea, the salesman, assured me the difference between my trade and the purchase price would not exceed $4000.00. I returned the following ...day to pay up and the difference was slightly more than $4000. Not good. A few days later, I took the truck in for scheduled service (running boards and spray-in liner) and I asked Guy to lubricate the doors because the driver's side was squeaking. When I returned later to pick up the truck, I asked Guy if the doors had been lubed and he said they were. Since it was raining at the time, the moisture silenced the squeak, but the following day the squeak was back, so the doors had not been lubricated. The other issue was that the radio was "LOCKED" and therefore inoperable. No one at the dealership could resolve this problem, so I had to schedule an appointment at Marten's to get it resolved. So, the bottom line is that this vehicle was not gone over very closely and was not prepared for sale. Show more

4 rate

mikewms07 01 Jan 2019

The vehicle I purchased is a 2011 Silverado. So far, the truck seems to be in very good condition and the purchase price was fair. When we ended the deal, Jake Rea, the salesman, assured me the difference between my trade and the purchase price would not exceed $4000.00. I returned the following ...day to pay up and the difference was slightly more than $4000. Not good. A few days later, I took the truck in for scheduled service (running boards and spray-in liner) and I asked Guy to lubricate the doors because the driver's side was squeaking. When I returned later to pick up the truck, I asked Guy if the doors had been lubed and he said they were. Since it was raining at the time, the moisture silenced the squeak, but the following day the squeak was back, so the doors had not been lubricated. The other issue was that the radio was "LOCKED" and therefore inoperable. No one at the dealership could resolve this problem, so I had to schedule an appointment at Marten's to get it resolved. So, the bottom line is that this vehicle was not gone over very closely and was not prepared for sale. Show more

4 rate

jameshughes1963 25 Nov 2018

Luxury & Imports are always courteous and friendly. The staff are always trying to help in every way. That's to include the sales staff all the the way to the tech people. I have had the staff look for me and find the 2 desperate vehicles, a 2004 Chevy Corvette convertible and a 2017 Ford F150 Plati...num. Both are really great car and truck. I have 4 vehicles total and I've moved all my service from the Ford dealership to Luxury. Show more

4 rate

ck55w 10 Nov 2018

The price they list is nearly nonnegotiable and they will only give bottom dollar for your trade in. The do have nice auto's for sale and prices that are fair market value.

4 rate

tjesster 07 Nov 2018

Found the car on Autotrader, communicated with Cooper. He gave me all the information I needed, and even measured the tread depth on the tires. When we arrived, he greeted us warmly, and turned us over to John Rea, who was great to deal with. Turns out we are both Navy Vets! Anyway, they accommo...dated my request to have the car on a lift so I could inspect it myself. I appreciated the honesty and lack of pretense. This is a well run and very courteous dealership that seems to truly have the customer in mind. I will recommend it highly!!! Show more

4 rate

Jack 30 Aug 2018

Working with Cooper and the team at Luxury and Imports was seamless. They did what they said they would do; I did what I said I???d do. Their original asking price was fair according to my research, so the negotiation was pretty narrow. But the deal was apparently fair since we both agreed to it. G...ood experience. Show more

4 rate

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