Luxury & Imports dealership customer reviews

horse_breaker101 29 Jul 2019

I was wanting a different vehicle and had shopped around and test drove several different trucks. Luxury had one that I fell in love with and Tino made the process of buying it a breeze. He was very polite and went above and beyond to accommodate what I was wanting and to make sure I was happy with ...my purchase. I definitely recommend checking them out if you're in the market for a vehicle! Show more

4 rate

flstein 22 Jul 2019

Total experience was ok. Process took a little longer than expected due the place being busy. Was a little disappointed with the financing portion of the experience. Found out after the fact, that loan was requested from Community America was initially rejected but they countered a offer at 6.3% w...as made. We were presented and signed a loan at 9+%. Not a problem now since we are paying it off early. Show more

4 rate

Jsands 19 Jul 2019

I live an hour away from the dealership and when I we were unsure about buying or not he let me drive the truck home to show my co signer so they wouldn't have to make the drive out. They are extremely friendly and efficient!

4 rate

bengazy77 16 Jul 2019

I never thought would be driving away my vehicle on that faithful day but you made all happened. Bravo guys not forgetting you Chris. God job bro. Keep the fire burning Luxury and import.

4 rate

Amy5887 28 Apr 2019

I test drove the Lexus on a Thursday evening and was greeted on the lot quickly by sales staff. The whole process was fairly easy and all staff was easy to work with. My only complaint is car could have been detailed better before pick up but was still clean.

4 rate

ahjahalexander 18 Apr 2019

I was recommended to them through a family member that has purchased 3 cars from them. They were beyond accommodating, completely transparent and made me feel like I was hanging w friends. Cooper (the business mgr) and Jacob (one of the owners sons) were phenomenal and they've definitely earned a li...fetime customer Show more

4 rate

initaff 17 Apr 2019

Reviews vehicles online and found one that meet what I was looking for.. Went in asked for the keys, checked out the vehicle.. Liked what I seen, showed my preapproval letter from Cap 1, the service manager said he could probably beat the interest rate and lower the down payment with a credit union..... Told him to call me, went home and ate lunch, received the call came back, sighted the paperwork and drove off.. No hassle, no waiting, didn't want me to fill out a bunch of paperwork prior to haggling cost.. Between Chris and the Sales manager I probably had less than an hours time invested in buying a new car.. The car I bought I had $500 dropped off $ the total financed was almost $2000 under KBB.. Be prepared, know your numbers and u can be in/out quickly Show more

4 rate

snakejrlvks 05 Apr 2019

4 stars i received almost everything i requested. if i received another key and service responded to me promp i would have 5 star rated the facility. Tino was excellent. He responded to the terms i was looking for promptly.

4 rate

mikewms07 01 Jan 2019

The vehicle I purchased is a 2011 Silverado. So far, the truck seems to be in very good condition and the purchase price was fair. When we ended the deal, Jake Rea, the salesman, assured me the difference between my trade and the purchase price would not exceed $4000.00. I returned the following ...day to pay up and the difference was slightly more than $4000. Not good. A few days later, I took the truck in for scheduled service (running boards and spray-in liner) and I asked Guy to lubricate the doors because the driver's side was squeaking. When I returned later to pick up the truck, I asked Guy if the doors had been lubed and he said they were. Since it was raining at the time, the moisture silenced the squeak, but the following day the squeak was back, so the doors had not been lubricated. The other issue was that the radio was "LOCKED" and therefore inoperable. No one at the dealership could resolve this problem, so I had to schedule an appointment at Marten's to get it resolved. So, the bottom line is that this vehicle was not gone over very closely and was not prepared for sale. Show more

4 rate

mikewms07 01 Jan 2019

The vehicle I purchased is a 2011 Silverado. So far, the truck seems to be in very good condition and the purchase price was fair. When we ended the deal, Jake Rea, the salesman, assured me the difference between my trade and the purchase price would not exceed $4000.00. I returned the following ...day to pay up and the difference was slightly more than $4000. Not good. A few days later, I took the truck in for scheduled service (running boards and spray-in liner) and I asked Guy to lubricate the doors because the driver's side was squeaking. When I returned later to pick up the truck, I asked Guy if the doors had been lubed and he said they were. Since it was raining at the time, the moisture silenced the squeak, but the following day the squeak was back, so the doors had not been lubricated. The other issue was that the radio was "LOCKED" and therefore inoperable. No one at the dealership could resolve this problem, so I had to schedule an appointment at Marten's to get it resolved. So, the bottom line is that this vehicle was not gone over very closely and was not prepared for sale. Show more

4 rate

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