Luxury & Imports dealership customer reviews

mikewms07 01 Jan 2019

The vehicle I purchased is a 2011 Silverado. So far, the truck seems to be in very good condition and the purchase price was fair. When we ended the deal, Jake Rea, the salesman, assured me the difference between my trade and the purchase price would not exceed $4000.00. I returned the following ...day to pay up and the difference was slightly more than $4000. Not good. A few days later, I took the truck in for scheduled service (running boards and spray-in liner) and I asked Guy to lubricate the doors because the driver's side was squeaking. When I returned later to pick up the truck, I asked Guy if the doors had been lubed and he said they were. Since it was raining at the time, the moisture silenced the squeak, but the following day the squeak was back, so the doors had not been lubricated. The other issue was that the radio was "LOCKED" and therefore inoperable. No one at the dealership could resolve this problem, so I had to schedule an appointment at Marten's to get it resolved. So, the bottom line is that this vehicle was not gone over very closely and was not prepared for sale. Show more

4 rate

mikewms07 01 Jan 2019

The vehicle I purchased is a 2011 Silverado. So far, the truck seems to be in very good condition and the purchase price was fair. When we ended the deal, Jake Rea, the salesman, assured me the difference between my trade and the purchase price would not exceed $4000.00. I returned the following ...day to pay up and the difference was slightly more than $4000. Not good. A few days later, I took the truck in for scheduled service (running boards and spray-in liner) and I asked Guy to lubricate the doors because the driver's side was squeaking. When I returned later to pick up the truck, I asked Guy if the doors had been lubed and he said they were. Since it was raining at the time, the moisture silenced the squeak, but the following day the squeak was back, so the doors had not been lubricated. The other issue was that the radio was "LOCKED" and therefore inoperable. No one at the dealership could resolve this problem, so I had to schedule an appointment at Marten's to get it resolved. So, the bottom line is that this vehicle was not gone over very closely and was not prepared for sale. Show more

4 rate

jameshughes1963 25 Nov 2018

Luxury & Imports are always courteous and friendly. The staff are always trying to help in every way. That's to include the sales staff all the the way to the tech people. I have had the staff look for me and find the 2 desperate vehicles, a 2004 Chevy Corvette convertible and a 2017 Ford F150 Plati...num. Both are really great car and truck. I have 4 vehicles total and I've moved all my service from the Ford dealership to Luxury. Show more

4 rate

ck55w 10 Nov 2018

The price they list is nearly nonnegotiable and they will only give bottom dollar for your trade in. The do have nice auto's for sale and prices that are fair market value.

4 rate

tjesster 07 Nov 2018

Found the car on Autotrader, communicated with Cooper. He gave me all the information I needed, and even measured the tread depth on the tires. When we arrived, he greeted us warmly, and turned us over to John Rea, who was great to deal with. Turns out we are both Navy Vets! Anyway, they accommo...dated my request to have the car on a lift so I could inspect it myself. I appreciated the honesty and lack of pretense. This is a well run and very courteous dealership that seems to truly have the customer in mind. I will recommend it highly!!! Show more

4 rate

Jack 30 Aug 2018

Working with Cooper and the team at Luxury and Imports was seamless. They did what they said they would do; I did what I said I???d do. Their original asking price was fair according to my research, so the negotiation was pretty narrow. But the deal was apparently fair since we both agreed to it. G...ood experience. Show more

4 rate

Tracy 10 Jul 2018

Spoke with Cooper ahead of time and he helped me with the car fax report and doing a little pre-buying planning and research. Worked with Joel on the sale. He was very straightforward and upfront about everything. Only negative was a high interest rate, but not sure if they really have control ov...er that. I have great credit so will be figuring out different financing. Overall good experience. Show more

4 rate

Lauren 07 Mar 2018

It was a great relief to be able to buy a car from such a kind team. I was worried about buying a car but Tino answered every question I had patiently!

4 rate

Chris G., Kansas City, KS 04 Sep 2015

Came to these guys based on their reviews here on Yelp! Had a problem with my window motor for my Nissan, and the Nissan dealer at Tiffany Springs quoted me close to twice what Luxury and Imports would do for the same piece (they got the part from the same dealer). Minus a star because in the proces...s of fixing the window issue, they accidentally cut the door handle cable, so I had to go back in for them to install a new door handle cable. It was free of charge because they admitted their honest mistake, and they did give me a discount on the first issue. It just disrupted my week to have to come back into the shop a couple days later and sit for another hour and a half, and it was a pain to crawl in through the passenger side for a couple days. All in all, I felt they were doing their best and being sincere the whole time. Great customer service and a comfortable waiting area. I will return to this business. Show more

4 rate

JasonN 08 Jun 2015

Found a couple of options based on my specifications, let me test them for a couple of days. Quality customer service. Not pushy. Financing process was extremely simple. Good hometown company.

4 rate

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